Shipping policy

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • True Freedom Tees does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

  • A recipient’s phone number is required to ensure smooth delivery. Some restrictions may apply.

PO box delivery

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States
Note:
Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
If the recipient fails to provide the required information in full (e.g., omitting their last name), the carrier may be unable to identify the recipient’s apartment. As a result, the shipment will be returned without any further delivery attempts by the carrier.

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

  • Recipient’s full name
  • Recipient’s tax ID or national ID number
  • Recipient’s email address
  • Recipient’s phone number

Note:
The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Ăšnica de Registro de PoblaciĂłn). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

Note:
Failure to provide this information may lead to delays in customs clearance, additional screening by Mexican customs, shipment destruction, or return to the sender.
  • When creating an order manually, enter the recipient's RFC, CURP, or equivalent number in the “Address 2” field in Printify. Ensure the recipient’s phone number and email address are also included to ensure a smooth delivery process.
  • For orders imported from a sales channel, ensure the customer’s tax ID or national ID (e.g., RFC, CURP, or equivalent), phone number, and email address are included if not already provided. Edit the order as shown below to add this information to the shipping details before sending it to production. Enter the RFC or CURP number in the "Address 2" field in Printify, without spaces or separators.
Note:
Shopify now features a dedicated RFC field for orders shipping to Mexico, allowing customers to provide their RFC, CURP, or equivalent number during checkout. You can easily find this information in the Shopify order details and use it to update the Printify order manually.